1. About this policy
This policy explains how Australian Sun Energy Pty Ltd (ABN 38 137 709 294), trading as HOYA Ondol Australia (“we”, “us”, “our”), handles personal information. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. What we collect
- Contact details — your name, email address, phone number, and company name if you give one.
- Project details — the site address or location, floor plans, drawings, photos and other files you upload or email to us, room sizes, floor finish and timeframe.
- Order and payment details — what you buy, delivery address and payment records. Card payments are processed by our payment providers; we do not store full card numbers.
- Website usage information — pages visited, how you move through and interact with pages (such as clicks and scrolling), approximate location derived from your IP address, device and browser type, collected through cookies and similar tools (see section 6).
You can browse this website without telling us who you are. If you do not give us the information we need, we may not be able to quote or supply.
3. How we collect it
Mostly directly from you: through the enquiry and quote forms on this website, by email and phone, and when you order. We may also receive information about your project from your builder, designer or installer when they request a quote on your behalf.
4. Why we use it
- To answer enquiries, design layouts and prepare quotes.
- To process orders, arrange delivery and provide after-sales support and warranty service.
- To keep business, accounting and tax records.
- To protect our website from spam and misuse.
- To understand how the website is used, so we can improve it.
- To send you information about our products, but only where you have agreed or the law otherwise allows. Every marketing email includes a way to unsubscribe.
5. Who we share it with
We do not sell personal information. We share it only as needed to run our business, with:
- installers, plumbers or electricians you ask us to refer you to or coordinate with;
- freight and delivery providers;
- service providers who host our website, email, accounting, customer records and payments, and who help protect the website from spam;
- our professional advisers, such as accountants and lawyers; and
- government bodies where the law requires it.
6. Cookies, analytics and advertising
This website uses cookies and similar technologies. Some are needed for the website to work. Others help us understand how the site is used and measure our advertising:
- Google Analytics, Google Tag Manager and Google Ads, to see which pages are visited and which ads lead to enquiries.
- Meta Pixel (Facebook and Instagram), to measure the results of our Facebook and Instagram ads and to show our ads to people who have visited this site. When you send an enquiry, details such as your email address and phone number may be shared with Meta in hashed (encrypted) form so Meta can match the visit to a Meta account.
- Microsoft Clarity, to see how visitors use our pages — for example where people click, how far they scroll and where they get stuck — through heatmaps and recordings of website sessions. Clarity only runs if you accept analytics cookies on our cookie banner. Text you type into forms is masked and is not recorded. You can change your choice at any time using the cookie settings link on this website. Microsoft’s handling of this information is described in the Microsoft Privacy Statement at privacy.microsoft.com.
You can block or delete cookies in your browser settings, though some features may not work. You can turn off Google ad personalisation at adssettings.google.com and manage your ad preferences in your Facebook or Instagram settings.
7. Overseas disclosure
Some of our service providers (for example, providers of website analytics, advertising, email, cloud storage and payment processing) may store or process information outside Australia, including in the United States. We take reasonable steps to make sure these providers protect personal information to a standard consistent with the Australian Privacy Principles.
8. How we protect it
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, including access controls, encrypted connections (HTTPS) and regular backups. When we no longer need information for any purpose permitted by law, we take reasonable steps to destroy or de-identify it.
9. Access and correction
You can ask for access to the personal information we hold about you, or ask us to correct it. Contact us using the details below. We will respond within a reasonable time, usually within 30 days. If we refuse a request, we will tell you why.
10. Complaints
If you have a concern about how we have handled your personal information, please contact our privacy contact first. We will acknowledge your complaint and aim to respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.
11. Changes to this policy
We may update this policy from time to time. The current version is always on this page, with the date it was last updated.
12. Contact us
Privacy contact, HOYA Ondol Australia
HOYA Ondol Australia
Operated by Australian Sun Energy Pty Ltd, ABN 38 137 709 294
Mount Gambier SA 5290, supplying Australia-wide
Phone: 1300 137 407
Email: sales@hoyaondol.com.au